Policies & Terms of Service

Cancelation Policy

When you book a session, we reserve that time specifically for you, ensuring we provide the focused, personalized math tutoring you deserve. To maintain this level of service for you and other students, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

  • Cancellations/reschedules within 24 hours: A $10 fee will apply to sessions canceled or rescheduled with less than 24 hours’ notice, unless due to illness, medical emergency, or another urgent reason.

  • No-shows: Sessions missed without notice will be treated as cancellations, with the same $10 fee applied. Consecutive or consistent no-shows may result in discontinuation of tutoring services.

  • Late arrivals: If you arrive late, the session will still end at the originally scheduled time to ensure fairness for all students.

This policy ensures that every student receives high-quality, reliable tutoring while keeping our scheduling efficient.

Payment Policy

To ensure a smooth experience, payment is required before each session for all returning clients. New clients will receive an invoice after their first session, payable the same evening.

If payment is not received by the next scheduled session, the balance must be settled before additional tutoring can continue.

  • Packages: Multi-session packages must be paid in full at the time of purchase and are non-refundable. Individual sessions are refundable if canceled in accordance with our cancellation policy.

Advanced Student Policy

Students enrolled in advanced math courses (e.g., middle school students taking high school–level classes) will be charged at the rate corresponding to the course level, not the student’s grade level.

Behavior Policy

Students are expected to be respectful and engaged during sessions. Unacceptable behavior—such as but not limited to refusal to participate, ongoing disrespect, use of vulgar or harmful language directed at others, or any attempt at physical harm—may result in the session ending early without refund. For further tutoring to continue, a parent may be required to be present during sessions.

These policies are subject to change. Clients will be notified of any updates in advance to ensure a smooth transition.